Job Description
Position Title: Salesforce Administrator
Salary Range: $96,744.88 - $135,442.83
Job Description Summary: This position is responsible for maximizing application usage and performance, report creation, administration, integration, and vendor management responsibilities for Salesforce.
Job Description: Essential Duties and Responsibilities Business Application Administration - Establish partnerships with internal stakeholders and collaborate with IT staff to identify opportunities for improving the function and performance of Salesforce.
- Develop, test, and implement advanced application functions and features to meet organization needs. (Workflows, configurations, performance improvements, etc.)
- Perform root cause analysis on failures/problems. Coordinate and/or implement fixes and resolutions.
- Escalate application issues and coordinate with service desk staff, application and development staff, and vendors as appropriate, to ensure timely and successful resolution.
- Develop monitoring, metrics, reporting and analysis, to help maximize Salesforce performance.
- Partner with application owners and IT staff to prioritize system backlogs, including enhancement opportunities.
- Provide work estimates to assist in project and technology resource planning.
- Maintain understanding of organization objectives to ensure Salesforce roadmaps meet organization needs.
- Perform and/or assist with testing of Salesforce upgrades, updates, integrations, and system changes.
- Manage vendor relationships and partner with Salesforce and external support vendors to resolve issues and track adherence to contractual commitments and service level agreements.
- Adhere to IT standards and security best practices.
Reporting - Partner with internal stakeholders in the design and development of organization reports.
- Write SQL queries against complex database structures and to format and generate reports as requested.
- Partner with software development staff in the design, testing, and implementation of Salesforce integrations.
Training - Develop and document technical and user training guides for Salesforce.
- Develop and champion best practices and strategies to maximize Salesforce adoption and use.
- Conduct end user training.
Act as a mentor/lead/role model - Serve as a mentor to other application administrators, supporting growth and development.
- Be an ambassador for application administration lifecycle best practices, educating other application administrators, serving as a role model, and encouraging practices to follow. Provide guidance on complex issues, unique situations, and analysis and requirements challenges.
Other duties as assigned. Additional Job Description: Required Qualifications - Bachelor's degree in information technology or related field AND a minimum of ten (10) years of experience in a combination of application administration, systems administration, systems engineering, support specialist, or related position, with at least five (5) years being in application administration
OR - A combination of IT related post-secondary and/or professional education and demonstrated relevant work experience in a combination of application administration, systems administration, systems engineering, support specialist, or related position, with at least seven (7) years being in application administration, equivalent to a total of fourteen (14) years.
- Five (5) years of experience with business intelligence solutions.
- Three (3) years of experience as a Salesforce application administrator, including configuration experience and knowledge of Salesforce modules.
- Three (3) years of experience with some of the following project management tools: Azure DevOps, JIRA, and Smartsheets.
- Strong business process/operational knowledge (e.g., customer service, human resources, finance)
Preferred Qualifications - Master's degree in information technology or related field AND a minimum of fourteen (14) years of experience in a combination of application administration, systems administration, systems engineering, support specialist, or related position, with at least seven (7) years being in application administration.
- Seven (7) years of experience with business intelligence solutions.
- Five (5) years of experience as a Salesforce application administrator.
- Five (5) years of experience with some of the following project management tools: Azure DevOps, JIRA, and Smartsheets.
Position open until filled.
Salary Range:
- Grade 14, $96,744.88 - $135,442.83 per fiscal year, commensurate with experience.
First review of applications will take place
June 23rd . If interested, please submit your application prior to this date to be considered.
Location:
- This is a remote position, and is subject to Sourcewell's telecommuting policies and procedures.
- On occasion, may be asked to travel to Staples, MN for meetings, professional development or team activities. Potentially twice per year. Notice will be given ahead of time.
*Sourcewell is currently accepting applications from all states, except the following: California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Rhode Island, Vermont, and Washington. Applicants living in or planning to relocate to a state not on this list are encouraged to apply. *
Sourcewell exists to empower community success. We stand with our partners in government and education striving to recognize and honor the differences in each of our community members. We are committed to removing barriers to equity.
Values - Seek. Be curious.
- Empower. Be accountable and liberate others.
- Impact. Be a difference maker
Full Time/Part Time: Full time
Position Type: Regular
Scheduled Hours: 40#LI-Remote
Job Tags
Full time, Part time, Work experience placement, Remote job, Relocation,