Job Description
I hope all is well. I am impressed with your resume and wanted to know if you were interested in new opportunities. I am currently supporting a Workstation Support Technician role that you may be a great fit for. I’ve included the job description below. I’d love to chat with you if this sounds interesting to you. When would be a good time to chat?
I am excited to hear from you.
Location: Rochester, MN
Duties: Position Overview:
Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.
Could you make sure the equipment is labeled according to the client's specifications? Researches verifies, and documents device specifications according to purchase order and the client standards.
Works in conjunction with service and business units to relocate equipment as requested by departments.
Works independently while providing on-site installation, customer service, and technical installation and repair support per department or individual customer requests.
Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.)
Assists with end-user training as needed and can explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling, and impacts on the customer of proposed break / fix options to a large and diverse customer base.
Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
Collaborate with other IT Infrastructure areas to manage parts inventory.
Evaluates and processes equipment according to IT Security policy and guidelines.
May require overtime and on-call participation.
Keywords:
Education: Minimum Education and/or Experience Required: High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware, and peripheral equipment - skills must include knowledge of Operating Systems and configuration, hardware configuration, and software installation. OR associate degree OR two years of Technical School training in Computers, Technology, Electronics, or a related field.
Required Skills:
DESKTOP PC SUPPORT
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